Membership & Account
1. What are The Right Fit Member benefits?
Members earn points, enjoy exclusive rewards and birthday perks.
2. How do I check my tier status?
Click “My account” to view your tier and account details.
3. When does my tier cycle end?
Your tier cycle ends in 1 year from your registration date.
4. Will my tier get downgraded?
No, your tier will remain the same if you have achieved Platinum tier.
5. Is my in-store membership linked to online?
Yes. The Right Fit links both in-store and online purchases automatically.
6. I am not Malaysian, can I register for The Right Fit?
Yes! International participants are welcome. However, points and vouchers can only be used in Malaysia boutiques or the Malaysia website.
Vouchers & Redemption
7. How do I use a voucher?
In-store: Log in to the Member Portal and show the claimed voucher to our staff at checkout.
Online: Log in to the Member Portal and enter the claimed voucher code during checkout.
Note: Vouchers cannot be combined with other vouchers.
8. How do I redeem points or vouchers in-store?
Log in to the Member Portal and click “Rewards” to choose a voucher to redeem
9. Can I use my birthday voucher online or in-store?
Yes, you will receive one birthday voucher in your birthday month each year. It can be used either online or in-store — but not both.
Points (Earning & Usage)
10. How do I earn points?
In-store: Show your barcode at the cashier. Points will be credited within 1 day.
Online: Points are earned based on qualifying net purchases (excluding shipping fees, discounts, and store credit usage).
11. How can I see my points?
Log in to the Member Portal , click “Point History” to check your points balance.
12. Is there a limit to how many points I can earn?
No, there is no limit.
13. Will my points expire?
All points expire on 31 March each year.
Examples:
Register on 1 April 2025 → Points expire 31 March 2026
Register on 1 January 2025 → Points expire 31 March 2026
Points run on a fixed 1 April–31 March cycle.
Any points earned between 1 January–31 March will expire the following 31 March.
14. I didn’t get my points after purchase. What should I do?
If points do not appear within 1 business day, contact customer service.
15. Will my tier be downgraded if I redeem my points?
No. Redeeming points does not affect your tier.
16. Can I transfer my points to another person?
No, points are not transferable or refundable.
17. How will my spends be accumulated if I shop across multiple websites or in-store?
Yes! Since the program covers 9 brands, all your spending across these brands accumulates into one account. You can earn and redeem points on any participating websites or in-store locations.
The Right Fit program is only available for stores and websites in Malaysia.
Customer Support
18. How do I contact customer support?
Please email to customerservice@therightfit.com.my